Clicking that link opened a Zoom session in which multiple TTEC employees who were sharing their screens took turns using the company’s Global Service Desk, an internal TTEC system for tracking customer support tickets. One of the messages texted to TTEC employees included a link to a Zoom videoconference line at. In an announcement published on the group’s darknet leak site this week, the group threatened to publish the full data of victims who seek help from law enforcement and investigative agencies following a ransomware attack. Ragnar Locker is an aggressive ransomware group that typically demands millions of dollars worth of cryptocurrency in ransom payments. “It’s a nuisance message file and we’re working on removing it from our systems.”

“DO NOT click on this file,” the notice read. The message urged employees to avoid clicking on a file that suddenly may have appeared in their Windows start menu called “!RA!G!N!A!R!” TTEC’s own message to employees suggests the company’s network may have been hit by the ransomware group “Ragnar Locker,” (or else by a rival ransomware gang pretending to be Ragnar). A phone call placed to the media contact number listed on an August 2021 TTEC earnings release produced a message saying it was a non-working number. TTEC has not responded to requests for comment. “We’re continuing to address the system outage impacting access to the network, applications and customer support,” reads an internal message sent by TTEC to certain employees. 14, KrebsOnSecurity heard from a reader who passed on an internal message apparently sent by TTEC to certain employees regarding the status of a widespread system outage that began on Sunday, Sept. Formerly TeleTech Holdings Inc., Englewood, Co.-based TTEC now has nearly 60,000 employees, most of whom work from home and answer customer support calls on behalf of a large number of name-brand companies, like Bank of America, Best Buy, Credit Karma, Dish Network, Kaiser Permanente, USAA and Verizon.

While many companies have been laying off or furloughing workers in response to the Coronavirus pandemic, TTEC has been massively hiring. TTEC,, a company used by some of the world’s largest brands to help manage customer support and sales online and over the phone, is dealing with disruptions from a network security incident resulting from a ransomware attack, KrebsOnSecurity has learned.

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